Returns & Exchanges
At Mooyius, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused and original-packaged items. Our goal is to ensure a seamless shopping experience from the moment you order until you are fully happy with your product.
Initiate Your Request
Log into your Mooyius customer account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping the tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects and approves your return, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing